The SportScreen Retractable Golf Enclosure

Return Policy

At The SportScreen, we prioritize customer satisfaction above all else and will accept returns within 30 days of the date of purchase for any reason (see below for terms and conditions). 

Please note the following policies regarding returns:

• No returns on custom SportScreens: Customized SportScreens are ineligible for return.
• Shipping charges (including brokerage fees, customs fees, taxes, etc.) are non-refundable. The return shipping costs are the responsibility of the customer.
• A 4% administration fee will be incurred on the refund for products canceled prior to shipping.
• For returned products, a restocking fee of 35% will be applied based on the value of the returned product. A refund of 65% of the product value will be issued once the product has been received, reviewed, and approved in our facility.
• Additionally, customers are responsible for all costs associated with returning the product to The SportScreen. This includes shipping charges, brokerage fees, taxes, and customs fees.

• The SportScreen is not responsible for incorrectly sized units due to improper measurement verification by customers. Any returns or requests for exchanges will be subject to a 35% restocking fee, and the customer is responsible for the shipping costs. Please ensure that the measurements indicated on our website fit your space before placing an order. If unsure, contact us for confirmation before placing your order.

Warranty Information

The SportScreen and The SportScreen Golf Studio have a limited manufacturer defect warranty of 2 years from the date of original consumer purchase. Proof of original receipt required along with photos of the defect(s). If it proves to be defective in material or workmanship under normal use during the warranty period, and subject to the limitations and conditions described below, The SportScreen will be repaired or replaced at no cost to the consumer. The warranty is subject to the following limitations and conditions:

1. A bill of sale verifying the consumer purchase and purchase date must be provided;
2. This warranty will not apply to any product or part thereof which is not working or broken or which has become inoperative due to abuse, misuse, accidental damage, neglect or lack of proper installation, operation or maintenance (as outlined in the applicable owner’s manual or operating instructions) or which is being used for industrial, professional, commercial, or rental purposes;
3. This warranty will not apply to normal wear and tear or to expendable parts or accessories that may be supplied with the product that are expected to become inoperative or unusable after a reasonable period of use;
4. This warranty will not apply where damage is caused by repairs made or attempted by others (ie. persons not authorized by the manufacturer);
5. This warranty will not apply to any product that was sold to the original purchaser as a reconditioned or refurbished product (unless otherwise specified in writing);
6. This warranty will not apply to any product or part thereof if any part from another manufacturer is installed therein or any repairs or alterations have been made or attempted by unauthorized persons
7. This warranty will not apply to normal deterioration of the exterior finish, such as but not limited to, scratches, dents, paint chips, or to any corrosion or discoloration by heat, abrasive and chemical cleaners; and
8. This warranty will not apply to component parts sold by and identified as the product of another company, which shall be covered under the product manufacturer’s warranty, if any.

Additional Limitations

This warranty applies only to the original purchaser and may not be transferred. Neither the retailer nor the manufacturer shall be liable for any other expense, loss, or damage, including, without limitation, any indirect, incidental, consequential, or exemplary damages arising in connection with the sale, use, or inability to use this product.

The warranty for the SportScreen Golf Studio is applicable only when a SportScreen Golf Studio Impact Screen is being utilized or if purchased through an authorized distributor of The SportScreen. The SportScreen is meant for hockey, baseball and lacrosse, if used for golf, the warranty no longer applies. If looking to purchase products for golf, please refer to The SportScreen Golf Studio. Please note, impact screens are not included in our warranty. Approved impact screens come with a 2-year manufacturer defect warranty and an Impact Screen Wear and Tear Loyalty Warranty. This loyalty warranty provides replacement impact screens for general wear and tear at a discounted rate of 20% off the Manufacturer’s Suggested Retail Price (MSRP). To qualify for this warranty, customers must provide photos of the current impact screen for verification of eligibility, along with proof of purchase.

For those opting to Build A Studio, there is a limited 60-day warranty on individual components of the SportScreen Golf Studio. These components are eligible for warranty coverage provided they have not been modified or subjected to DIY alterations. Please note that all custom-parted components are non-refundable.

Notice to Consumer

This warranty gives you specific legal rights, and you may have other rights, which may vary from province to province or state to state. The provisions contained in this warranty are not intended to limit, modify, take away from, disclaim, or exclude any statutory warranties set forth in any applicable provincial, state or federal legislation.

Placing Your Projector (Throw Ratio)

The final placement of your projector in relation to your screen will depend on the throw ratio of your projector and also your desired image width.

The projector Throw Ratio calcualtes how many feet back your projector needs to be for every foot of image width.  So if your throw ratio is .5 and your image is 10 feet wide, then the projector will need to be .5 x 10 = 5 feet back from the screen.

Most short throw projectors have a throw ratio anywhere between .5 and .7.  Most projectors have a fixed throw ratio, but for some projectors you can slightly adjust the throw ratio.

Pairing Your Projector and Screen (Aspect Ratio)

All HD and 4K projectors use a native 16:9 aspect ratio, which is wide screen.  This means that for every 16 inches of width, the image will also have 9 inches of height.

Ideally for most HD and 4K projectors, we would recommend also getting a 16:9 screen.

What about 4:3, 1:1, and Custom Screens

Often, projectors will also have an option to use a 4:3 aspect ratio.  If your golf simulator software also supports a 4:3, then it will pair well with a 4:3 screen.

Otherwise, if you want to pair your projector with a differently sized screen, you will need to make one of the following choices:

1. Match your projection image height to the height of the screen.  Since the projection image will be wider than the screen in this case, some of the image will spill off the sides of the screen.  Most golfers will choose this option.
2. Match your projection image width to the width of the screen.  In this case, the height of the image will be less than the screen, and you will have black bars at the top and bottom of the screen.

WUXGA Projectors

WUXGA projectors use a 16:10 aspect ratio and we recommend pairing them with a 16:10 screen.

Projector Mounting

When it comes to mounting your projector, you have two options: floor mounts and ceiling mounts.

Floor Mounts: Floor mounts are protective boxes that contain the projector.  They come with a wedge so that you can aim the projection up from the floor.

Ceiling Mounts: Ceiling Mounts can be adjusted to angle your image down from the ceiling.  If you decide to drop your projector, make sure that it is far from your golf club or that you have at least 9'-10' height clearance on your swing.

At Golf Simulators Direct, we are dedicated to offering our customers unbeatable value. If you find a lower price for an identical item at an authorized dealer (excluding eBay and similar auction sites) at the time of your purchase, we will match the price. To be eligible for our low price guarantee, please adhere to the following guidelines:

1. Eligibility: The lower price must be for an identical item, including model number, components, and warranty. The item must be in stock and available for purchase at the lower price from an authorized dealer.

2. Authorized Dealers Only: The price match is only valid when the other seller is an authorized dealer. We do not match prices from eBay, auction sites, or unauthorized dealers.

3. Proof of Lower Price: Provide proof of the lower price, such as a link to the online price or a written quote from the authorized dealer.

4. Claim Period: Price match claims must be made at the time of your original purchase from Golf Simulators Direct.

5. Exclusions: Our low price guarantee does not apply to clearance, closeout, liquidation sales, damaged items, or special promotions such as rebates, coupons, or special financing offers.

6. Price Match Process: Present your proof of lower price to our customer service team at the time of purchase. They will verify the price match and adjust your purchase price accordingly.

7. Additional Terms: We reserve the right to limit quantities. The low price guarantee is subject to change and can be discontinued at any time without notice.